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Voyado Engage integration

Voyado Engage contains a standardized integration with Voyado Elevate. To accomplish a successful integration, the following requirements must be met:

  • Identifying a customer in both Elevate and Engage.
  • Matching the Elevate variant key with Engage SKU key

Customer identification

To identify customers between the two platforms, the customerKey that is used in Elevate must be added to calls to Engage as the discoveryKey. By making Engage and Elevate agree on who a particular contact is, data such as audiences and behavior can be easily shared between the two products. For more information about the discoveryKey, see Identification by discoveryKey or contact your appointed Voyado Engage product specialist.

Key matching

When Voyado Elevate is used together with Voyado Engage, the Elevate Variant Key must match the SKU key in Engage. This alignment enables offline purchase data to enrich Elevate, powering more accurate and personalized experiences both onsite and in email.

In this context, the Variant Key in Elevate typically represents a specific product variation (e.g., size, color), while the SKU key in Engage refers to the same item identifier. Ensuring they match is essential for accurate attribution of purchase behavior.

For more information, see Key matching in SKU and Variant Key.

Integration features

Integrating Elevate with Engage enables the following features:

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